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CORRECTION
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Statistics and Stuff
When you give a guy a raise, that's the time to increase his responsibilities. Reward
him at the same time you motivate him to do even more. Hit him with more while he's up,
and never be tough on him when he's down. When he's upset over his own failure, you run
the risk of hurting him badly and taking away his incentive to improve. As a mentor used
to say, "If you want to give a man credit, put it in writing. If you want to give him
hell, do it on the phone."
Lee Iacocca with William Novak, in Iacocca: an
Autobiography; (Bantam).
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